Privacy Policy Effective Date: 27/01/2025

At Pawprint, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using Pawprint, you agree to the terms of this policy.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Cookies are small files that are placed on your device to track your activity on the website, store information, and improve your browsing experience.
• Data Controller refers to the company, Pawprint, who determines the purposes and means of processing personal data.
• Data Subject means an individual who is the subject of personal data.
• Personal Data means any information relating to an identified or identifiable individual. This includes, but is not limited to, name, email address, phone number, and any other information that can be used to identify a person.
• Processing means any operation or set of operations performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, storage, adaptation, alteration, retrieval, consultation, use, disclosure, transmission, dissemination, or erasure.
• Service refers to the website and services offered by Pawprint.
• Third-Party Social Media Services means any social media platforms or services (such as Facebook, Twitter, Instagram, etc.) that you may link to or use through our website.
• Usage Data refers to information collected automatically, either generated by the use of the Service or from the infrastructure of the Service itself (for example, the duration of a page visit).
• You refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

2. Information We Collect

We collect several types of information to provide and improve our services. The data collected may include:

Personal Data

Personal Data refers to any information that can identify you as an individual. We may collect the following personal information:

• Contact Information: Name, email address, phone number, and shipping address.
• Order Information: Products you’ve purchased, purchase history, and order status.

Usage Data

Usage Data refers to information collected automatically when you use our website, such as:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
• Log Data: Information about your interactions with the website, such as pages visited, time spent on the site, clickstream data, and access times.
• Cookies and Tracking Technologies: Data collected through cookies and other tracking technologies to analyze user activity and improve our website’s functionality.

Information from Third-Party Social Media Services

We may also collect information from third-party social media services if you interact with our website through social media platforms. This information may include:

• Social Media Profiles: Publicly available information such as your name, profile picture, email address, and other details linked to your social media account.
• Interaction Data: Data about your interactions with us or our content on social media platforms, including likes, comments, and shares.

3. Tracking and Cookies

• Cookies: Cookies are small text files that are placed on your device to enhance your browsing experience. These files allow us to remember your preferences, customize the content of our site, and recognize you when you visit us again.
• Tracking Technologies: We may use tracking technologies like web beacons, pixel tags, and analytics tools to collect data about how users engage with our website. This helps us improve our services and understand user behavior.
• Managing Cookies: You can manage cookies in your browser settings, including accepting or rejecting cookies, or deleting them entirely. However, please note that disabling cookies may affect the functionality of some parts of our website, particularly Necessary / Essential Cookies that enable essential site functions.

4. Cookies Policy

When you visit our website, we use cookies to improve your experience. By using our site, you consent to the use of cookies as described in this policy.

• What are Cookies?: Cookies are small text files that are stored on your device to enhance your user experience and provide insights about how you use our website.
• How We Use Cookies: We use cookies for various purposes, such as remembering your preferences, improving the functionality of our website, and providing targeted advertising.
• Consent for Cookies: Upon your first visit to our website, you will be presented with a banner or notification informing you of our use of cookies. You are required to accept the use of cookies to continue using the site. If you decline cookies, some features of our website may not function as intended.
• Managing Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to accept or reject cookies, or to notify you when a cookie is being set. Please note that if you disable certain cookies, you may experience a reduced functionality of the website.

5. Notice Acceptance Cookies

When you access our website for the first time, you will be prompted to accept or reject our use of cookies. If you accept, a cookie will be stored on your device to remember your choice and avoid prompting you again during future visits.

• What are Notice Acceptance Cookies?: These cookies are used to remember your acceptance of our cookie policy or your preferences in relation to the use of cookies. Once you accept the cookie notice, we will store the acceptance for future visits.
• Duration of Notice Acceptance Cookies: The duration of the cookie will be limited to a reasonable time frame (e.g., 30 days) after which you will be prompted again to accept or decline cookies.

6. How We Use Your Information

We may use your information for the following purposes:

• To Process Orders: We use your personal information to process and fulfill your orders, including sending you order confirmations, updates, and shipping information.
• To Communicate: We may send you promotional emails, newsletters, and other communications related to your orders or relevant products. You may opt-out of marketing communications at any time.
• To Improve Our Services: We use the data to enhance our website, products, and services by understanding how you interact with our platform and which features are most popular.
• Personalization: We use the data to offer personalized experiences, such as product recommendations, based on your browsing history and preferences.
• For Security and Legal Purposes: We may use your information to prevent fraud, protect our website and users, and comply with legal obligations.
• For Marketing and Advertising: We may use your data to deliver targeted advertising and promotions, both on our site and through third-party platforms, based on your interests.

7. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Trusted third parties who help us operate our website, process payments, or deliver products.
• Legal Authorities: In compliance with the UAE and Dubai laws, we may disclose your information to regulatory authorities, law enforcement, or legal advisors if required.

8. Law Enforcement

We may disclose your personal information to law enforcement agencies, regulatory bodies, or government officials if we are required to do so by law or if we believe that such action is necessary to:

• Comply with a legal obligation or judicial order
• Protect the rights, property, or safety of Pawprint, our customers, or others
• Investigate or prevent fraudulent or illegal activities

We will take reasonable steps to ensure that any disclosure is in compliance with applicable laws and regulations.

9. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to:

• Access: Request a copy of your personal data held by us.
• Correction: Correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Opt-Out: Opt-out of receiving promotional emails or notifications by following the unsubscribe instructions in our communications.

11. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

12. International Transfers

Your information may be transferred to, stored, and processed in locations outside of the UAE. By using our services, you consent to the transfer of your information to such locations.

13. Legal Compliance with Dubai Law

We are committed to complying with the applicable privacy and data protection laws of the UAE, including the Dubai International Financial Centre (DIFC) Data Protection Law (DIFC Law No. 5 of 2020), and other relevant regulations in the UAE. This includes the principles of data protection such as transparency, fairness, and accountability when processing personal data.

If you reside in Dubai or the UAE, we ensure that your personal data is handled according to these legal standards, which grant you rights regarding the processing, access, and deletion of your personal information.

14. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13 years of age. If we learn that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete that information. If you believe we have collected data from a child under 13, please contact us immediately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes to this policy will be posted on this page with the updated effective date. If we make significant changes, we will notify you via email or through a notice on our website. By continuing to use our services after the effective date of the updated policy, you accept the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: pawprintdxb@gmail.com
Phone: +971 50 677 3541
Address: Amman st., Al Nahda 1, Dubai, United Arab Emirates