Terms and Conditions

Terms and Conditions Effective Date: 27/01/2025

Welcome to Pawprint! These terms and conditions outline the rules and regulations for using our website and services. By accessing this website or making a purchase, you agree to comply with these terms. Please read them carefully.

1. General Information

  • Pawprint operates as a pet supply shop offering pet food, accessories, and related products in the UAE.
  • These terms may be updated periodically, and your continued use of the site constitutes acceptance of any changes.

2. Products and Availability

  • All products listed on our website are subject to availability.
  • We strive to ensure that product descriptions, prices, and images are accurate; however, minor discrepancies may occur.
  • We reserve the right to modify or discontinue any product without prior notice.

3. Your Order and Payment

  • You agree to provide accurate, complete, and up-to-date information when placing an order.
  • Once your order is placed, you will receive an email confirmation summarizing the purchase details.
  • Payment Methods:
  • Orders are subject to acceptance and availability. We reserve the right to cancel or refuse orders for any reason, including pricing errors, stock issues, or non-compliance with our terms.
  • If your payment is declined, your order will not be processed, and you must place a new order with valid payment details.

4. Delivery and Collection

Delivery:

  • Pawprint offers delivery services across the UAE. Delivery fees and estimated timelines are displayed at checkout based on your location.
  • While we aim for timely deliveries, delays may occur due to weather, traffic, or supply chain disruptions.
  • Customers must provide an accurate and accessible delivery address. Incorrect details may result in delays or additional charges.

Collection:

  • Customers can collect their orders from designated Pawprint collection points if available.
  • Notification will be sent via email or SMS once the order is ready for collection.
  • A valid ID and order confirmation are required to collect items.

Failed Delivery or Collection:

  • If a delivery attempt fails or a collection order is not picked up within the specified timeframe, we reserve the right to cancel the order or charge additional fees for re-delivery.

5. Cancellation, Returns, Refunds, and Exchanges

Order Cancellation:

  • Orders can be canceled before dispatch by contacting us via email or phone.
  • If the order has been dispatched, cancellations may not be possible, and customers will need to follow the return process.

Returns and Exchanges:

  • Returns and exchanges are accepted within 7 days of delivery or collection for defective, damaged, or incorrect items.
  • Items must be unused, in original packaging, and accompanied by proof of purchase.
  • Perishable, customized, or non-returnable items cannot be returned unless defective.

Refunds:

  • Refunds are issued for returned and inspected items.
  • Refunds will be processed to the original payment method within 7–45 business days.
  • Delivery charges are non-refundable unless the return is due to an error on our part.

Conditions:

  • Returns may be rejected if the item is used, damaged, or not in its original condition.
  • If a return is rejected, the item will be returned to the customer, and no refund will be issued.

6. Promotional Offers

  • Promotional offers, discounts, and special deals are subject to specific terms outlined during the promotion.
  • Offers cannot be combined unless explicitly stated.
  • Discounts are valid for a limited time and may not apply to all products or categories.
  • If an order using a promotion is canceled or refunded, the value of the offer may not be reinstated.
  • Pawprint reserves the right to modify or withdraw promotional offers without prior notice.

7. Office of Foreign Assets Control (OFAC)

  • Pawprint complies with the Office of Foreign Assets Control (OFAC) regulations and other applicable sanctions laws.
  • Transactions involving individuals, entities, or countries subject to OFAC sanctions are prohibited.
  • By using our services, you confirm you are not located in or transacting with restricted individuals or entities.
  • We reserve the right to cancel orders or terminate accounts that violate OFAC regulations.

8. Returns and Refunds Policy

9. Use of Website

  • You agree to use the website for lawful purposes and refrain from any activity that disrupts its functionality or security.
  • Unauthorized use of this website may result in legal action.

10. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Pawprint and protected by copyright and trademark laws.
  • Content may not be copied, reproduced, or distributed without prior written consent.

11. Limitation of Liability

  • Pawprint is not liable for damages arising from the use or inability to use our website or products beyond the extent permitted by UAE law.

12. Privacy Policy

  • Please refer to our Privacy Policy to learn how we collect, use, and protect your information.

13. Governing Law

  • These terms and conditions are governed by UAE law. Any disputes will be resolved exclusively in UAE courts.

14. Contact Us

For any questions, please contact us at:
Email: pawprintdxb@gmail.com
Phone: +971 50 677 3541

By shopping with Pawprint, you acknowledge that you have read, understood, and agreed to these terms and conditions.